How To Solve Wireless Internet Connection Problems

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[Wireless] • If there is more than one entry please choose the correct router name • If the router does not appear in the overview of available routers, choose [Manual entry] and enter the router name If no Wi-Fi connection can be established, try the following: • [Network mode]: This should be set to [DHCP/auto IP] This option ensures the television will automatically update the connection if the router changes the IP address for the television • [IP Address]: The IP address should not start with numbers 0 or 169or be empty • [Signal strength] (page 2): This should be at least 80% or four bars A hard reset can reestablish a connection with wireless internet.

To perform a hard reset, proceed as follows: • Switch the TV OFF • Unplug all cables and accessories from the TV • Wait for at least one minute before plugging all cables in again Security settings on the router could prevent the TV to establish a connection.

There could be an application or firewall that is interfering with the internet connection. This will start windows without any application installed.

If you are able to connect to the internet in safe mode, then an app/firewall is blocking the connection.

Ensure that the correct Philips Wi-Fi dongle is used if the TV is Wi-Fi Ready: the PTA01 or the PTA128.

Note: If no PTA Wi-Fi dongle is available, a streaming stick (examples: Amazon Fire TV stick or Google Chromecast) can be used for wireless Smart TV functionality.

Since this issue could have several causes, please follow all the methods documented in the solution section to see which resolves the issue.

If you are able to connect, but are experiencing frequent intermittent / drop signals, see Frequently drop or intermittent wireless connection Window 7, 8 and 10.

If you’re running Windows 8 or recently upgraded, you might have run into some frustrating Wi Fi issues.

Windows 8 is inherently a different beast than previous versions of Windows and with it comes a new set of problems.


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