Problem Solving Tools And Techniques

Problem Solving Tools And Techniques-31
Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.When your problem occurs within a business process, creating a Flow Chart that's causing your problem.Using established tools and techniques will help you improve your approach to solving the problems that your team and your organization face.

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Simplex involves an eight-stage process: problem finding, fact finding, defining the problem, idea finding, selecting and evaluating, planning, selling the idea, and acting.

These steps build upon the basic process described earlier, and they create a cycle of problem finding and solving that will continually improve your organization.

However, for a more comprehensive process, you can use Simplex, Appreciative Inquiry or Soft Systems Methodology (SSM).

These provide detailed steps that you can use to solve a problem effectively.

At this stage, it's also important to ensure that you look at the issue from a variety of perspectives.

If you commit yourself too early, you can end up with a problem statement that's really a solution instead.

The Drill Down technique will help you split your problem into smaller parts, each of which can then be solved appropriately.

The four-step approach to solving problems that we mentioned at the beginning of this article will serve you well in many situations.

There are four basic steps in solving a problem: Steps 2 to 4 of this process are covered in depth in other areas of Mind Tools.

For these, see our sections on Creativity for step 2 (generating alternatives); Decision Making for step 3 (evaluating and selecting alternatives); and Project Management for step 4 (implementing solutions).


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