Review Of Literature On Employee Satisfaction

Review Of Literature On Employee Satisfaction-3
The hotel industry suffers from retaining its employees, and to retain their employees is a big challenge to the hotel industry.

The hotel industry suffers from retaining its employees, and to retain their employees is a big challenge to the hotel industry.

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There is thus a serious need to correct the situation as failure to address the problems associated with underperformance impacts negatively on the South African economy and the societies served by public sector organisations, as well as other stakeholders and international relations (Local Government Research Centre, 2009).

Previous studies which sought to shed light on performance issues within the public sector in South Africa did so from socio-economic perspectives rather than specific dimensional aspects of human behaviour.

Since the advent of democracy in 1994, government put in place various constitutional and legislative frameworks which were meant to enable public sector organisations to improve their delivery of public goods and services.

The 1995 White paper on transforming public service delivery and the development of a code of conduct for public servants are cases in point (cited in Draai, 2008; Schwella, 2001).

The relationship between employee satisfaction and organisational performance: Evidence from a South African government department. Pearson’s correlation test as well as a regression analysis were employed to test the existence of a relationship between employee satisfaction and organisational performance.

• Abstract • Introduction • Review of related literature • Employee satisfaction • Organisational performance • Research design and methodology • Research design • Research method • Participants and sampling • Data collection procedure and measuring instruments • Validity and reliability of the measuring instrument • Data analysis • Correlation analysis: Employee satisfaction and organisational performance • Regression analysis: Employee satisfaction and organisational performance • Mean score ranking of factors • Discussion • Summary of findings • Managerial implications • Limitations and suggestions for further research • Conclusion • Acknowledgements • Competing interest • Author contributions • References Research design: A three-section survey questionnaire was used to collect data from a conveniently recruited sample of 272 members of a South African government department.However, underperformance continued despite these interventions (Carrim, 2009; Nilsson, 2010; Van der Heijden & Mlandi, 2005). To this extent, there have been very few interventions that have enjoyed widespread or sustainable success (Molefe et al., 2011). If you have access to a journal via a society or association membership, please browse to your society journal, select an article to view, and follow the instructions in this box.Contact us if you experience any difficulty logging in.This study is intended to occupy this gap; therefore, the purpose of this study is to analyse the underlying relationship between employee satisfaction and organisational performance in the context of a South African government department. Antecedents and consequences of employee absenteeism: A longitudinal perspective on the role of job satisfaction and burnout. Organisational citizenship behaviors and service quality as external effectiveness of contact employees. Employee satisfaction Throughout the history of organisational and behavioural research, the subject of employee satisfaction has always attracted widespread empirical examination, leading to a number of interesting definitions. European Journal of Work and Organizational Psychology, 19(1), 102–124. Logistics Department, Vaal University of Technology, South Africa Correspondence to: Chengedzai Mafini Postal address: Private Bag X021, Vanderbijlpark 1900, South Africa Dates: Received: 28 Jan. SA Journal of Industrial Psychology/SA Tydskrif vir Bedryfsielkunde, 39(1), Art. The mean score ranking technique was used to compare the impact of the individual employee satisfaction factors on organisational performance.2013 Accepted: 11 June 2013 Published: 12 July 2013 How to cite this article: Mafini, C., & Pooe, D. Main findings: Positive correlations were observed between organisational performance and all five employee satisfaction factors, namely working conditions, ability utilisation, creativity, teamwork and autonomy.Nilsson (2010) holds the view that public sector organisations in South Africa find it difficult to overcome the challenge of underperformance in most disciplines of their operations.As a result, they continue to receive constant criticism for poor service delivery, internal wrangles, bureaucracy, financial mismanagement, corruption and poor corporate governance (Van der Heijden & Mlandi, 2005).

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