For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.
However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.
We look at these, and then review some useful, well-established problem-solving frameworks.
The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.
Problems are at the center of what many people do at work every day.
Whether you're solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the problems you face can be large or small, simple or complex, and easy or difficult.
The CATWOE checklist provides a powerful reminder to look at many elements that may contribute to the problem, and to expand your thinking around it.
When your problem is simple, the solution is usually obvious, and you don't need to follow the four steps we outlined earlier.
help you ask the right questions, and work through the layers of a problem to uncover what's really going on.
At this stage, it's also important to ensure that you look at the issue from a variety of perspectives.