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Each cover letter that you write will edict your inner professional self.This is why it is important to project an image that is bound to impress the hiring manager enough that he or she would want to meet with you in person.
As an ideal candidate I have previous experience of managing a busy customer focused call centre with a team of 50 plus staff, working to deliver KPIs and improve performance.
I possess a long track record of identifying opportunities that facilitate positive change for both customers and staff alike.
And since you write cover letters and resumes because you want to meet the hiring manager (the interview), putting in solid information regarding your abilities is imperative.
Cover letters for call center team lead position are never about your experience.
Furthermore, throughout my career I have consistently produced results that have always been in line with my employer’s strategy and expectations.
My current role involves me in both people management and complex operational responsibilities.Boasting of exceptional communication skills, customer focus, performance management abilities, technical capacity, and organizational skills, I will be an immediate credit to Moonlighting Services in the role of a call center team lead.Hoping to further articulate this information in a face to face meeting, I will call you next week to arrange an interview.Finally, thank you very much for your time, consideration and forthcoming response.The call center manager is the one responsible for the implementation, development, enhancement and support of call center systems.While it is alright to put in information about where you have worked, going into too much detail about your experience will kill the cover letter’s purpose.Instead, mention how well your abilities are aligned with what the hiring manager is looking for.My excellent phone manner and professional call center experience make me the ideal candidate for this position.My presence in your telemarketing department would be a valuable asset for your business.As a strong leader, with extensive experience in leading call center teams to great heights, I am positive that hiring me as a call center team lead will be instantly beneficial to your organization.Over 8 years of experience in leading call center teams to ensure high customer satisfaction milestones, and meeting sales targets constantly, makes me a great contender to be considered for this job.